1. Introduction

Welcome to ISHVANI Collections. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ishvanicollections.com and make purchases from us.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy. If you do not agree with the terms, please do not access the site.

2. Information We Collect

Personal Information

When you place an order or create an account, we collect:

• Name
• Email address
• Phone number
• Shipping address (including billing address)
• Payment information (processed securely via Shopify Payments/Razorpay)
• Any other information you voluntarily provide

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referral source
• Cookies and similar tracking technologies (see Cookie Policy below)

3. How We Use Your Information

We use your information to:

• Process your orders and payments
• Communicate order status, shipping updates, and customer support
• Improve our website and product offerings
• Send marketing communications (only if you've opted in)
• Comply with legal obligations
• Detect and prevent fraud

4. Information Sharing

We may share your information with:

• Service providers: Shopify (hosting), payment gateways, shipping carriers, email marketing platforms (Klaviyo), analytics providers (Google Analytics)
• Legal authorities: When required by law or to protect our rights/property
• Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

• We implement industry-standard security measures to protect your data
• All transactions are encrypted using SSL technology
• Payment information is processed by PCI-DSS compliant payment providers
• Access to personal data is restricted to authorized employees only
• We regularly review and update our security practices

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze traffic.

Types of Cookies We Use:

You can manage cookie preferences through your browser settings or via our cookie consent banner (if enabled).

7. Your Rights (GDPR Compliance)

If you are an EU resident, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Restrict or object to certain processing activities
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Withdraw consent where we rely on it for processing

To exercise these rights, contact us at privacy@ishvani.com.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (tax records, order history for warranty)
• Resolve disputes and enforce agreements

Order data is typically retained for 7 years for accounting/tax purposes. You may request earlier deletion where legally permissible.

9. Marketing Communications

• If you've subscribed to our newsletter, you'll receive updates about new products, promotions, and company news
• You can unsubscribe at any time via the "unsubscribe" link in any email
• Opting out of marketing emails does not affect transactional emails (order updates, shipping notifications)

10. Third-Party Links

Our website may contain links to external sites (social media, payment gateways). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately before providing any information.

11. Children's Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have collected information from a minor, contact us immediately at privacy@ishvani.com so we can remove it promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the site after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.